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Know Your Customer（KYC）

8V Official
Updated

1. What is Know Your Customer（KYC）?

Know Your Customer（KYC）is the verification of clients' basic information. In the financial service industry, experts in this area need to verify clients' identities and assess the suitability to reduce relevant risk. 

                                                                                                                

2. Why do you need to do KYC?

KYC can increase the overall security and compliance of a crypto exchange. It is indispensable.

                                                                                                               

3. Do I need to do KYC？

You need to do KYC if you want to use the OTC function on the platform. 

 

4. How to complete KYC？

Users can complete KYC verification in the app : Homepage -> Me -> Verified -> Fill in the form -> Platform Reviews.

*Note: Please ensure that all the information on your uploaded documents is clear, including your full name and date of birth.

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Please take note that the following steps will help you to go through the verification process faster:

  1.  Full Legal Name: Make sure that the name you type is the same as the one on the document you provide. If the document uses abbreviations or initials, please use your full names instead. Make sure there are no spelling mistakes

  2. Take a Good ID Picture: Take the picture of the ID in a well-lit environment.  Make sure all four corners of the document are visible and there are no reflections (if your phone’s flashlight is on, be sure to switch it off). Clean the lens, hold the phone steady, position the camera in a way that the picture frame touches the edges of the document – once it does, the picture will be taken automatically. After the picture has been captured, make sure that the information on it is legible. If you’re not sure of the quality, retake the picture before submitting it.

  3. Take a Good Picture: When taking the picture, hold the camera steady and follow the green dot with your eyes (this process uses video and photo camera), without turning your head. Try to remain still as much as possible – it won’t take long!

 

If you encounter any problem when you do KYC, please contact us via our online customer service staff.

 

                                                                                                               

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